Shipping Policy

Last Updated: September 2026

Extera ships products internationally using third-party suppliers and shipping carriers. Products are shipped from China to customers in the United States, United Kingdom, Europe, Canada, and Australia.

Shipping Destinations

Extera currently ships to:

• United States

• United Kingdom

• European countries

• Canada

• Australia

Shipping availability may vary by product and destination.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing time is separate from shipping time.

Delivery Times

After an order has been processed and dispatched, the usual estimated delivery time is:

4–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside Extera's control.

Order Tracking

When tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may take several days to become active after the shipment has been created.

Customs, Duties & Taxes

Orders shipped internationally may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless Extera expressly states otherwise at checkout.

Extera does not control customs processing times or customs charges imposed by government authorities.

Delayed Deliveries

If an order is delayed beyond the estimated delivery period, customers should contact Extera's customer support team with their order number and tracking information.

Delivery estimates do not constitute a guaranteed delivery date.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply.

Lost or Damaged Packages

If an order appears to have been lost or arrives damaged, customers should contact Extera as soon as reasonably possible with their order number and relevant photographs or other evidence.

Extera will work with the relevant shipping carrier or fulfilment provider to investigate the issue and determine an appropriate resolution.

Questions About Shipping

For questions about an order or delivery, customers can contact Extera through the contact information provided on our website.